Introduction
BantuanB40.com (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Information We Collect
Information You Provide Directly
- Contact Information: When you contact us via email or contact forms, we may collect your name, email address, and any information you choose to share in your message
- Feedback and Enquiries: Any information you provide when submitting feedback, questions, or requests for assistance
- Subscription Information: If you subscribe to our updates, we collect your email address and communication preferences
Information Collected Automatically
- Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns
- Technical Information: IP address, browser type, device information, and operating system
- Cookies and Tracking Technologies: Small files stored on your device to enhance your browsing experience
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To respond to your enquiries and provide requested information about assistance programmes
- Website Improvement: To analyse usage patterns and improve our website functionality and content
- Communication: To send updates about new assistance programmes or important changes (only with your consent)
- Security: To protect our website and users from fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
Legal Basis for Processing
Under the PDPA 2010, we process your personal data based on:
- Consent: When you voluntarily provide information or agree to receive communications
- Legitimate Interest: For website analytics and security purposes
- Legal Obligation: When required by Malaysian law
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our website (e.g., hosting, analytics)
- Legal Requirements: When required by law, court order, or government request
- Safety and Security: To protect the rights, property, or safety of our users or others
Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access or disclosure
- Accidental loss or destruction
- Unlawful processing or use
Security measures include:
- SSL encryption for data transmission
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Contact enquiries: Retained for up to 2 years for follow-up purposes
- Website analytics: Aggregated data retained for statistical purposes
- Email subscriptions: Until you unsubscribe or request deletion
Your Rights Under PDPA 2010
As a data subject, you have the right to:
- Access: Request access to your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of Consent: Withdraw consent for data processing (where applicable)
- Data Portability: Request transfer of your data to another service provider
- Limitation of Processing: Request restriction of data processing in certain circumstances
- Complaint: Lodge complaints with the Personal Data Protection Commissioner
To exercise these rights, please contact us using the information provided in our Contact Us section.
Cookies Policy
Our website uses cookies to:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Improve website functionality and user experience
You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.
Types of Cookies We Use:
- Essential Cookies: Necessary for website operation
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
International Data Transfers
Your personal data is primarily processed within Malaysia. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications (for subscribers)
- Displaying prominent notices on our website
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: privacy@bantuanb40.com
Subject Line: Privacy Policy Enquiry
Data Protection Officer
BantuanB40.com
Malaysia